Privacy Policy — BTW Messaging Service
Bina Taruna Wiratama

Last updated: May 5, 2026

1. Introduction

This Privacy Policy describes how Bina Taruna Wiratama (“we”, “us”, or “our”) collects, uses, and protects information through the BTW Messaging Service (the “Service”). The Service is an internal business communication tool built on the WhatsApp Business API and is used exclusively for internal operational purposes within Bina Taruna Wiratama.

2. Information We Collect

In the course of operating the Service, we may collect and process the following types of information:

• Phone numbers of individuals who communicate with us through WhatsApp.
• Message content exchanged through the Service, including text, images, documents, and other media.
• Metadata such as timestamps, delivery status, and read receipts.
• User profile information publicly available on WhatsApp, such as display name and profile picture.

3. How We Use Your Information

We use the information collected solely for the following internal business purposes:

• Facilitating internal communication and coordination within the organization.
• Managing operational workflows and task assignments.
• Sending notifications, reminders, and updates to authorized personnel.
• Maintaining records of business communications for compliance and quality assurance.

We do not use your information for advertising, marketing to third parties, or any purpose unrelated to internal business operations.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• Service Providers — With our technology partner, PT. Bina Taruna Wiratama, which manages the technical infrastructure of the Service on our behalf, under strict confidentiality obligations.
• Legal Requirements — When required by applicable Indonesian law, regulation, or legal process.
• Platform Provider — Certain data is processed through Meta’s WhatsApp Business Platform in accordance with Meta’s own data policies.

5. Data Storage and Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Message data is stored on secure servers, and access is restricted to authorized personnel only.

6. Data Retention

We retain message data and associated information for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable laws and regulations. When data is no longer needed, it will be securely deleted or anonymized.

7. Your Rights

In accordance with applicable data protection laws, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data, subject to legal retention requirements.
• Withdraw consent for data processing where applicable.

To exercise any of these rights, please contact us using the details provided below.

8. Third-Party Services

The Service operates on Meta’s WhatsApp Business Platform. Your use of WhatsApp is also subject to WhatsApp’s own Terms of Service and Privacy Policy. We encourage you to review those separately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be communicated through appropriate channels. The “Last updated” date at the top of this policy reflects the most recent revision.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: